Privacy Policy

This notice explains what Auto Direct collects through this website, why, who sees it, and what you can do about it. It covers this website only. What happens when you walk into one of our stores, and what happens once you formally apply for financing, is covered by the separate notices we hand you at that point.

It is written in plain language on purpose. If something here is unclear, call us and ask.

• What you type in. Your name, phone, email, preferred language, and whatever you write in a message or in the chat. If you fill out the credit application, also: address and housing situation, employer, approximate income range, time on the job, the type of ID you hold, down payment and monthly payment you have in mind, and whether you have a trade-in.
• What your browser sends. IP address, device and browser type, the pages you look at, and the site you came from. Our hosting provider records this to serve the site and to block abuse.
• What you ask the assistant. The questions you type into the AI search or the vehicle assistant.
• What stays on your device. The vehicles you add to the comparison list and your cookie choice live in your own browser, not on our servers.

We do not use your information to make automated decisions that have a legal or similarly significant effect on you. A person reviews and decides.

• To answer you and to assign you to a specific salesperson, so your request does not sit in an inbox.
• To look for financing options that fit what you told us, and to prepare your visit.
• To keep a record of our conversation with you, so you do not have to repeat yourself to the next person.
• To understand which vehicles get interest, so we stock better.

When you give us your phone number and check the consent box, you agree that we may contact you by phone call, text message and WhatsApp about your request — including with automated systems. This is not a condition of buying anything.

You can stop it at any time: reply STOP to a text, tell us in the chat, or call us. We will confirm and stop. Message and data rates from your carrier may apply.

This site has an assistant that answers questions about our inventory in your own words — "a work truck, 4x4, under 150,000 miles" — and a helper on each vehicle page.

What it does with what you write: your question is sent, together with the data of the vehicles it is searching, to the AI service of our hosting provider (Cloudflare Workers AI, running open Llama and GLM models). It is used to produce your answer. It is not used to train public AI models.

• The assistant does not decide anything about you. It does not evaluate your credit, does not approve or deny anything, and does not set prices.
• It can be wrong. It is a search aid. The vehicle record and what a salesperson tells you are what count. If the assistant does not know a figure, it is built to say so rather than guess.
• Do not type sensitive data into it. Do not send your Social Security number, ITIN or bank details through the chat or the assistant. We do not need them there.
• A person may read it. Our team may review these conversations to fix mistakes and improve answers.

We share your information only with those who need it to do what you asked:

• Our own team — the salesperson assigned to you and the managers of the store.
• Our technology providers, who process data on our behalf and under contract: our website and messaging platform (BizMind AI Agency), our hosting and AI provider (Cloudflare), our customer records (Google), our chat (Chatwoot) and our messaging (WhatsApp / Meta).
• Lenders and banks, only if and when you ask us to look for financing, and only with what is needed to do so.
• Authorities, when the law requires it.

We do not sell your personal information, and we do not rent it or trade it. We do not share it with other dealerships.

The first time you visit, you are asked to choose. Nothing that measures or advertises loads before you answer — the banner is not decorative.

Essential cookies keep the site working: your language, your comparison list, your cookie choice itself. They cannot be turned off, because without them the site does not work.

Measurement and advertising cookies only load if you press "Accept all". You can change your mind whenever you like: clear this site's data in your browser and the banner comes back.

We honor the Global Privacy Control signal where your browser sends one.

Under the Texas Data Privacy and Security Act, if you are a Texas resident you may ask us to:

• Confirm whether we hold data about you, and give you a copy.
• Correct anything we have wrong.
• Delete what we hold about you.
• Stop using your data for targeted advertising, or for profiling that affects you.

Call us or write to us at the number and address at the bottom of this page. We will verify who you are before acting — that protection exists for you — and we will answer within 45 days.

If we say no, you can appeal. Tell us and a different person will review the decision and answer you in writing within 60 days. If you are still not satisfied, you may complain to the Texas Attorney General.

Exercising these rights costs nothing and will never change how we treat you as a customer.

Because we help arrange vehicle financing, the information from a formal credit application is protected by federal financial privacy law (the Gramm-Leach-Bliley Act). That information is governed by our Privacy Notice for Financial Information, a separate document we give you when you apply — not by this website notice.

Each bank or lender you are submitted to has its own privacy notice and its own obligations.

Traffic to this site travels encrypted (HTTPS) with no exception. Records are stored encrypted, on servers of established providers, and access is limited to the people who need it to do their job. Our staff accounts are individual, so every access can be traced to a person.

No system is perfect and nobody honest promises otherwise. What we do promise is this: if a breach affects your data, we will tell you and the authorities as the law requires, and we will tell you what was affected.

Inquiries that do not turn into a sale: up to 3 years, so we can pick up the conversation where it stopped. Records tied to a purchase or a financing file: as long as the law requires us to keep them, which is longer. Website logs: a few weeks. After that, deleted or anonymized.

You can ask us to delete your data sooner — see the section above.

This site is meant for adults buying vehicles. We do not knowingly collect information from anyone under 18. If you believe a minor sent us something, call us and we will delete it.

Links out of this site — a lender, a map, a social network — take you to somebody else's house, with somebody else's rules. We are not responsible for what they do with your data. It is worth reading their notice.

This notice is effective as of August 25, 2026. If we change how we handle your information, we change this page and we change the date. Material changes will be announced on the site.